Shipping and returns
Quality is important to me, so I lovingly make everything in small batches just for you. I am a one-woman show, working from my home here in “the Lowcountry”-Charleston, South Carolina. I don’t have a team of people helping me, other than my daughter and husband so your patience is greatly appreciated!
Most orders ship within 2-7 business days via USPS Priority Mail. Wait time may be a bit longer if I am experiencing a high volume of orders.
Porch pickups are also available; just select “pick up” at checkout and you will be notified via email when your order is ready!
I strive to make your shopping experience as smooth and pleasant as possible and have your order ready in a timely manner.
I blend, bottle, pack and ship your items myself in the order they were received. I promise you, your order will be worth the short wait you may experience!
While I do not accept returns due to the nature of my creations, if you are not happy for any reason, please email me so we can work out an exchange or a credit towards future purchases. (credits or exchanges are offered within 60 days of purchase)
If you need to cancel an order, you must contact me as soon as possible, because some orders can ship in as little as 12 hours. Once your order has been shipped, it cannot be canceled or refunded.
International orders: If you live outside of the US, please email me to order so I can serve you and apply exact shipping charges.
Find me on Facebook: (official page) https://www.facebook.com/lostrivermama/
And our group: https://www.facebook.com/groups/1578736469016793/