Shipping & Return Policy

RETURN POLICY

Please note that all our products are meticulously handmade in small batches. Due to this process and the slight variations in natural ingredients, there may be a slight variation from one item to the next.

Such variations are inherent in the manufacturing of handmade products.

Due to the nature of our handmade products, we do not except returns or offer refunds. If your order arrives damaged or defective, please email us at connie@lostrivernaturals.com where we will be happy to assist you with a replacement.

To be eligible for an exchange, you must contact us within 3 days of receiving your order.

Your satisfaction is of the utmost important to us, so if you have any concerns, please feel free to email us with any questions.

SHIPPING POLICY

Once your order is received, it takes 1- 3 days to process. Once your label is printed, you will receive an email with your tracking number. We strive to pack and ship your items as quickly as possible so you can begin enjoying your botanical creations right away, but processing times can vary!

Most boxes ship USPS but larger orders may ship UPS.

Flat rate shipping may vary.

Here at LRN, we strive to use biodegradable packing materials, but we occasionally repurpose packing materials that we receive from our suppliers. Due to this fact, some materials may not be eco-friendly, but we love to reuse what we can!